Privacy Policy – Nottingham Seafoods (WooCommerce Store)

Welcome to The Fishmonger @Nottingham Seafoods (“we,” “us,” or “our”).
We operate an e-commerce store powered by WooCommerce on WordPress.
We are committed to protecting your personal data and complying with the General Data Protection Regulation (GDPR).

This Privacy Policy explains how we collect, use, store, and protect your information when you visit or purchase from our store.

1. Data Controller

Seafood Companies Ltd T/A Nottingham Seafoods

Company Reg: 15813417
Unit 2c, Clarke Road,
Nottingham, NG2 3JJ
Email: enquiries@nottinghamseafoods.com
Phone: 0115 986 0323

We determine the purposes and means of processing your personal data.

2. Personal Data We Collect

When you use our WooCommerce store, we collect several types of personal data.

A. Information You Provide

When placing an order or creating an account:

First and last name
Billing and shipping address
Email address
Phone number
Payment information (processed by third-party providers)
Order details, history, and customer support requests
Account username/password (encrypted)

B. Automatically Collected Through WooCommerce & WordPress

IP address
Browser type, device information, operating system
Referrer URL
Pages visited, time on site, and click behavior
Cookies stored by WooCommerce, WordPress, and plugins

C. Payment Gateway

Stripe, PayPal, Klarna, WooPayments, Payb
These processors may collect:
Partial card details
Billing authentication information
Fraud-prevention data

We do not store any full payment card details on our servers.

D. Plugin Data

You may also interact with:

Email marketing plugins
Security plugins
Analytics plugins
Shipping plugins

These plugins may collect additional data necessary to perform their functions. All plugins used are selected based on GDPR compliance.

3. Legal Bases for Processing (GDPR Article 6)

We process your data based on:

Contractual necessity – to process and deliver your orders
Legal obligations – tax, accounting, anti-fraud requirements
Legitimate interests – store security, prevention of fraud, performance improvements
Consent – marketing emails, newsletter sign-ups, non-essential cookies
Vital interests – only in emergencies (rare)

4. How We Use Your Personal Data

Your data is used to:

Process and ship your orders
Manage your WooCommerce customer account
Provide customer support
Send order confirmations, updates, and receipts
Prevent fraud (via anti-fraud plugins and payment processor checks)
Improve website functionality, speed, and security
Provide optional marketing and promotional emails
Maintain legal and regulatory compliance

5. WooCommerce Cookies We Use

WooCommerce sets essential cookies including:

Essential Store Cookies

woocommerce_cart_hash — helps WooCommerce determine when cart contents change
woocommerce_items_in_cart — tracks items in the cart
wp_woocommerce_session_* — stores a unique session ID for customers

These cookies are required for the store to function and do not require consent.

Non-Essential Cookies (Require Consent)

If enabled:

Analytics cookies (Google Analytics, Pixel)
Advertising cookies (Meta, TikTok, Google Ads)
Personalisation cookies

You can manage cookie preferences via our cookie banner.

6. Sharing Your Personal Data

We share your data only with essential third parties necessary to operate our WooCommerce store:

Examples include:

Payment processors: Stripe, PayPal, Klarna, WooPayments, Payb, Cashflows
Shipping and logistics partners
Email service providers (e.g., MailPoet, Mailchimp)
Website hosting provider (server-side access only)
WordPress plugins that require limited data access
Security tools (e.g., reCAPTCHA, Wordfence)
Analytics providers

We never sell your personal data.

All service providers are reviewed for GDPR compliance.

7. International Transfers

If your data is transferred outside the UK or EEA (for example, when using US-based plugins), we ensure safeguards such as:

Standard Contractual Clauses (SCCs)
Adequacy decisions
Additional security measures

Details available upon request.

8. Data Retention

We retain personal data only for as long as necessary:

Order records: 6 years (UK tax law)
Customer accounts: until you request deletion
Newsletter emails: until you unsubscribe
Analytics data: according to retention settings
Support messages: typically 12–36 months

After retention periods expire, data is securely deleted or anonymized.

9. Your GDPR Rights

You have the right to:

Access the personal data we hold about you
Request corrections
Request deletion (“right to be forgotten”)
Withdraw consent for marketing
Data portability (export of your WooCommerce account data)
Restrict or object to certain processing
Lodge a complaint with the ICO (Information Commissioner’s Office)

To make a request, contact:
[Insert your contact email]

10. Security

We protect your data through:

SSL/HTTPS encryption
Secure server hosting
Password hashing and encryption
Plugin and software security updates
Anti-fraud tools
Access controls

While we take strong precautions, no online system is entirely secure.

11. Children’s Privacy

Our online store is not intended for children under age 16, and we do not knowingly collect data from minors.

12. Automated Decision-Making

Our WooCommerce store does not use automated decision-making that has legal or significant effects.

Fraud-detection systems may perform automated checks, but these do not affect your rights or ability to contact us.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in:

Our WooCommerce store
Plugins used
Legal requirements
Data processing practices

Updates will be posted on this page with a new “Last updated” date.

14. Contact Us

For any questions, concerns, or data requests:

Nottingham Seafoods
Unit 2c, Clarke Road
Nottingham, NG2 3JJ
Email: enquiries@nottinghamseafoods.com